Telephone Selling Skills Course 

Course Outline:

This may well be the most intensely competitive period in the history of our economy. Everywhere, sales forces are under tremendous pressure to boost productivity and reduce costs at the same time. There has never been a better time for businesses to develop robust, full-featured telesales strategies. A well-trained and supported telesales staff can quadruple the number of contacts you make every day, while cutting your sales costs by more than half. Once you know what you are doing, you can sell almost anything by phone that you can sell face-to-face. But you must know what you are doing.

We have created our Telephone Selling Skills course to teach you everything you need to know to build a highly effective telesales program. Through the use of discussion, small-group exercises, and taped role-plays, this highly interactive class allows you to practice new skills as you are learning them. You will gain experience with all aspects of telemarketing, including incoming calls, outgoing calls, order taking, prospecting, selling, customer service, collection, and telephone etiquette. All practice is done using state-of-the-art technical equipment. You will receive immediate feedback and personal coaching from our senior sales trainers to assure that you get the training you need to succeed.

Course Objectives:

Participants in the "Telephone Selling Skills" course will learn to:

  • Handle difficult objections and skepticism from customers
  • Recognize the differences between telephone selling and face-to-face selling
  • The importance of tone, pace, pitch and vocabulary in telephone sales
  • Use insightful questions to discover customer needs instead of just pushing products
  • Recognize and adapt to the different buyer types and behaviors in order to build trust and rapport with customers
  • Develop an optimum strategy for advantage over the competition
  • Differentiate your product and company
  • Identify and quantify the costs of sales
  • Determine opportunity areas for adding value to a customer’s business 

 
Private Group Phone Sales Training: Group (6+) phone sales training can be tailored to the needs of the client organization and delivered on-site at the time and location of the clients choice. 

Public Open Enrollment Courses: Individuals are invited to participate in monthly courses held across the US in an open enrollment format.
Click here for upcoming public course dates

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training course.