Call Center Sales Training: Consultative Sales Skills Seminar 

Seminar Outline:

There was a time when sales was mostly a matter of delivering a good, clear presentation about all the excellent and exciting features, functions and benefits of your product, offer it at an attractive price, and sign up the customers. However, today your competition also offers great products at attractive prices. It doesn’t make good business sense to rely on discounting alone to maintain and grow your customer base. What can you do to equip your call center sales staff to excel in such a competitive environment? There is one thing you can do that will almost instantly boost your sales and your profits: provide your call center staff with outstanding call center sales training.

We developed our Call Center Sales Training Class to help you address this very important need. The strategy behind our call center sales training program is simple: we teach your staff to listen and learn before they talk and sell. In this highly interactive call center sales training experience, your staff will develop the call center sales training skills to ask your customers the right questions, and listen to the needs and vision they express in their answers. Using the techniques they will learn in this outstanding call center sales training program, your staff will gain a clearer understanding of how to help customers achieve their goals and dreams. Your staff will learn how to offer customers solutions instead of just selling them products. When customers see value in what you are offering, they will often be wiling to purchase what you are selling, even when it is not the lowest price on the table.

Our outstanding call center sales training coaches will guide your staff through interactive sessions featuring role-plays, small groups, and lots of hands-on practice to help them build call center sales training skills they can use the very next day back on the job.

Seminar Objectives:

Participants in the Call Center Sales Training Class will:

  • Learn to offer other key benefits found in long-term relationships rather than simply cutting prices.
  • Learn to interview clients and ask insightful questions instead of “pushing products.”
  • Learn to use call center sales training skills to understand the needs and attitudes of different buyer types.
  • Understand how to differentiate your product/service and company in a competitive selling environment.
  • Learn ten (10) closing techniques and when to use them.
  • Be able to recognize opportunities to add value to the customer’s business.
  • Learn how to use call center sales training techniques to offer creative solutions and options.
  • Learn how to use post-sales measurement tools.
  • Acquire a broad understanding of the face-to-face Value-Added Selling process
  • Understand when and why buyers buy.
  • Become a superb listener.


Private Group Retail Sales Training: Group (6+) retail sales training can be tailored to the needs of the client organization and delivered on-site at the time and location of the clients choice. 

Public Open Enrollment Seminars: Individuals are invited to participate in monthly sales training seminars held across the US in an open enrollment format.

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.