Seminar Outline:
There was a time when sales was mostly a matter of delivering a good, clear
presentation about all the excellent and exciting features, functions and
benefits of your product, offer it at an attractive price, and sign up the
customers. However, today your competition also offers great products at
attractive prices. It doesn’t make good business sense to rely on discounting
alone to maintain and grow your customer base. What can you do to equip your
call center sales staff to excel in such a competitive environment? There is one
thing you can do that will almost instantly boost your sales and your profits:
provide your call center staff with outstanding call center sales training.
We developed our Call Center Sales Training Class to help you address
this very important need. The strategy behind our call center sales training
program is simple: we teach your staff to listen and learn before they talk and
sell. In this highly interactive call center sales training experience, your
staff will develop the call center sales training skills to ask your customers
the right questions, and listen to the needs and vision they express in their
answers. Using the techniques they will learn in this outstanding call center
sales training program, your staff will gain a clearer understanding of how to
help customers achieve their goals and dreams. Your staff will learn how to
offer customers solutions instead of just selling them products. When customers
see value in what you are offering, they will often be wiling to purchase what
you are selling, even when it is not the lowest price on the table.
Our outstanding call center sales training coaches will guide your staff through
interactive sessions featuring role-plays, small groups, and lots of hands-on
practice to help them build call center sales training skills they can use the
very next day back on the job.
Seminar Objectives:
Participants in the Call Center Sales Training Class will:
- Learn to offer other key benefits found in long-term relationships
rather than simply cutting prices.
- Learn to interview clients and ask insightful questions instead of
“pushing products.”
- Learn to use call center sales training skills to understand the needs
and attitudes of different buyer types.
- Understand how to differentiate your product/service and company in a
competitive selling environment.
- Learn ten (10) closing techniques and when to use them.
- Be able to recognize opportunities to add value to the customer’s
business.
- Learn how to use call center sales training techniques to offer creative
solutions and options.
- Learn how to use post-sales measurement tools.
- Acquire a broad understanding of the face-to-face Value-Added Selling
process
- Understand when and why buyers buy.
- Become a superb listener.
Private Group
Retail Sales Training: Group (6+) retail sales training can be tailored to the needs of
the client
organization and delivered on-site at the time and location of the clients choice.
Public Open Enrollment Seminars: Individuals are invited to
participate in monthly sales training seminars held across the US in an
open enrollment format.
For more information and pricing, please complete this form and we will email
you a confidential Annotated Outline that will provide you with an hour by hour
description of this training seminar.
