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Seminar Participants Will Learn To: 
  • Focus on the advantage of long-term value over low cost
  • Understand how to deal with different sales structures
  • Work with the needs of different buyer types within a company
  • Quantify the costs that may be incurred by the buyer subsequent to purchase
  • Identify opportunities to add value to the sale
  • Apply questioning skills to determine buyer attitudes, situations and priorities
  • Identify problem areas and potential solutions
  • Create personal Feature, Advantage, Benefit statements
  • Develop an advantage over their competition
  • Assess personal sales performance after the call
  • Understand the Telephone Selling Process
  • Recognize the factors that affect buyer behavior
  • Cold call, get past gatekeepers and schedule appointments
  • Establish rapport and build chemistry
  • Handle objections and close the sale
Telephone Sales Skills Training Seminar
Seminar Outline:

External pressures, increasingly competitive markets and industries, shrinking profit margins and aggressive sales quotas have caused businesses nationwide to reassess the way they use their existing sales force to sell products and services. Faced with calls by management and investors to lower selling expenses, many companies no longer have the luxury of holding face-to-face meetings. Sales organizations are being reshaped to take advantage of the ability to promote and sell products remotely. Today, senior account managers, inside sales reps and other sales personnel must adapt to the existing marketplace and focus on their ability to sell products and services effectively over the telephone. Our Telephone Sales Skills Training workshop is designed to assist sales professionals with this change while empowering them with proven methodologies and skills to close more sales and affect their company’s bottom line.

Our three-day Telephone Sales Skills Training workshop provides a highly participatory, experience-driven learning environment to reinforce the skills taught to successfully sell over the telephone. An in-depth discussion of various sales structures, customer types and the different factors that affect customer behavior is central to the ability to sell the value of products and services while improving a company’s profits and cutting sales expenses. Discussions on the skills required to adapt sales presentations, questioning techniques, proposals and benefit statements based on sales types are also reinforced. Multiple videotaped role-plays enable participants to practice using methodologies, sales tools and other advanced skills in order to immediately put to use the concepts taught in this workshop. Planning exercises are integrated into the Telephone Sales Skills Training program materials to reinforce the ability to apply learned strategies into key customer accounts. Participants will ultimately benefit from effective telesales efforts that lead to realized quota numbers and higher commission checks.

Private Group Sales Training: Group sales training can be tailored to the needs of the client organization and delivered on-site at the time and location of the clients choice. 

Public Open Enrollment Seminars: Individuals are invited to participate in monthly seminars held across the US in an open enrollment format.
For a full list of upcoming open enrollment sales training seminars please click here.

For more information and pricing, please complete this form.

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