• Understand the challenges faced by customer call centers
• Realize how telephone sales efforts can deliver value to customers
• Utilize call center sales training strategies to drive call volume and close sales
• Establish rapport and build chemistry with customers over the telephone
• Upsell products and services to increase customer value
• Apply questioning skills to determine buyer attitudes, situations and priorities
• Adjust their selling approach based on customer cues and behavior
• Identify problem areas and potential solutions
• Create personal Feature, Advantage, Benefit statements
• Develop an advantage over other call centers and offshore providers
• Understand the sales process as it applies to selling over the telephone
• Cold call and follow up on warm leads from mailers and advertisements
• Guide inbound calls through the sales process
• Handle sales objections and close the sale

Over the past five years, technological advances and the breakdown in geographic barriers have enabled companies to focus sales and marketing efforts on a larger scale than ever before. Companies that once derived a majority of their business from local customers now have the ability to pursue business on national and international levels via call centers. These call centers enable corporations and other organizations to drive targeted sales efforts in an affordable and highly effective manner. When combined with a thoughtfully designed online presence, these efforts can lead to sharp increases in sales and client rolls. Given these changes in the business world, companies must put into place intelligent training solutions to ensure that telesales and telemarketing reps working in call centers are able to sell effectively via proven sales skills to prospective clients. Our Call Center Sales Training program was created to provide essential sales skill training that enables call centers to succeed in today’s challenging yet rewarding sales environment.

Designed on a consultative selling process that focuses on the gathering of relevant information to fill customer needs via company-provided products and solutions, our three-day Call Center Sales Training program provides essential sales skills and time-tested methodologies to drive sales for call center employees. Central to the learning process is an individual analysis and review of customer buyer types and behavior and their effect on the telephone sales process. Additional time is spent understanding every facet of the sales process and how customers can be guided towards appropriate product and service recommendations. Other sales topics such as cold calling via company lists, prospecting, overcoming objections and closing are also covered during this valuable call center training course. This participatory workshop provides call center sales reps with several opportunities to put new skills to use via simulation sessions, group exercises, activities, discussion sessions and lectures. All activities are designed to help participants retain sales skills and immediately put new concepts to use in call centers. With these strategies, call centers will be able to focus on pursuing new business opportunities and allowing revenues to grow in today’s challenging environment.

Private Group Sales Training: Group sales training can be tailored to the needs of the client organization and delivered on-site at the time and location of the clients choice. 

Public Open Enrollment Seminars: Individuals are invited to participate in monthly seminars held across the US in an open enrollment format.
For a full list of upcoming open enrollment sales training seminars please click here.

For more information and pricing, please complete this form.